Premium Package A (Hongdae Branch)

1. Arrival Time
- Please arrive 5 minutes before your reservation.
- Rushing may cause skin redness, which could impact the accuracy of your analysis.
- If traveling internationally, avoid booking on your arrival day due to possible flight delays or cancellations.
- If you arrive more than 10 minutes late, it will be considered a no-show, and the deposit will not be refunded.

2. Clothing and Makeup
[Personal Color Analysis]
- Avoid hoodies or high-collar tops that may interfere with draping. A basic round-neck t-shirt is recommended.
- Please avoid any facial treatments that might change your natural skin tone before your visit.
- Please come with your usual light daily makeup for accurate analysis.
[Face & Body Analysis / Fashion Color & Styling]
- If you usually wear glasses or accessories, please bring them with  you.
- Please wear clothing that clearly shows your natural body shape.
[Makeup & Features Analysis / Personal Makeup]
- As makeup products may transfer during the session, please avoid wearing white or high-end clothing.
- On the day of your visit, please cleanse your face with cold water and apply only light toner and lotion.
- Avoid using sheet masks or heavy skincare, as this can cause makeup to slip during the session.

3. Additional Notes for Makeup & Features Analysis / Personal Makeup
- If you have sensitive skin or allergies to makeup products, please inform us in advance before booking.
- If product use is limited, please bring your own skincare and makeup items. We will provide individual guidance in such cases.

4. Companions
- For Personal Color Analysis, 1 companion is allowed.
- For all other programs, No companions are allowed during the session.
- Companions may wait at a nearby café or in the first-floor showroom.

5. Hongdae Branch Address
TYPE ELEVEN 3rd floor, 11, Hongik-ro, Mapo-gu, Seoul (서울시 마포구 홍익로 11, 타입일레븐 3층)
- Naver Map : https://naver.me/5138z6hq
- Google Map : https://g.co/kgs/g5XUPDD

6. Reservation Change and Cancellation Policy
- A full refund of your deposit is available for cancellations made at least 7 days before your appointment.
- You may reschedule once, up to 3 days prior to your visit. (Cancellations are not allowed after rescheduling.)
- Schedule changes due to weather or flight disruptions are also accepted up to 3 days in advance.

[Inquiries & Reservation Changes]
- Email: [email protected]
- Yeonhui Instagram : cocory.kr 
- Hongdae Instagram : cocory.hongdae
- Seongsu Instagram : cocory_seongsu
- Gangnam Instagram : cocory.gangnam
- Myeongdong Instagram : cocory.myeongdong

💳 Q. I'm having trouble with the payment. What should I do?
If your payment fails, please check the following:
Corporate cards may not be accepted. Please use a personal card.
When using a Korean card: set the website language to Korean.
When using a foreign card: set the website language to English, Chinese, or Japanese.
If you encounter the error [PAFW-ERR-TS21] Decline – 3DS(TS21), please contact your card issuer.
🔹 If payment continues to fail after trying the above, feel free to contact us via email or Instagram DM. We’ll be happy to assist you 😊

❌ Q. How do I cancel my reservation?
You can cancel your reservation directly on the website up to 7 days before your visit.
(Log in → My Account → Bookings → Cancel)
✅ Cancellation 7 or more days in advance: full refund of deposit
✅ 6 days or less before the visit: deposit is non-refundable
↪ A one-time date change is allowed (please contact us directly to reschedule)
📌 Ex: If your visit is on August 13, you can receive a full refund if you cancel by 11:59 PM on August 6.

⏰ Q. The duration shown on my booking confirmation is different from the one on the program page.
The time shown on your booking confirmation or confirmation email is system-generated.
👉 Please refer to the specific program page for the accurate duration.

💄 Q. What is the difference between Makeup & Features Analysis and Personal Makeup ?
🔹 Makeup & Features Analysis : A program that analyzes your facial features, face shape, and skin type to determine the most suitable makeup style and provide a customized makeup service.
📌 Recommended if you want to:
✅Find the makeup style that best suits your face
✅Receive personalized analysis and recommendations from our experts
🎥 https://youtu.be/pgEh_3qXOl8?si=49OOyxzZN2vYeLd5

🔹 Personal Makeup : A makeup service using the best color combinations for your skin tone and personal image, based on Cocory Cube analysis.
📌 Recommended if you want to:
✅Discover the most flattering makeup colors for you
✅Try a daily makeup look with your best color palette

❓ Q. What’s the difference between the Premium Package A and the Fashion Color & Styling?
🔹Premium Package A : Offers detailed analysis of your skin tone and balance design, based on your facial features and body shape.
🔹Fashion Color & Styling : An extended version of Personal Color that integrates your visual identity and balance image to provide a comprehensive style and color analysis.
📌 Simply put:
✅ Premium Package A = Individual programs with detailed analysis
✅ Fashion Color & Styling = Integrated analysis focusing on your unique visual identity and image balance

Q. I’m not sure which program is right for me.
🔹 Personal Color Analysis
→ Recommended for those who want to discover the colors that suit them best.
🔹 Face & Body Shape Analysis
→ Recommended for those who want a professional analysis of their face shape and body type to find their most flattering style.
🔹 Makeup & Facial Feature Analysis
→ Recommended for those who want to find a makeup style that suits them best and receive an actual makeup service.
🔹 Fashion Color & Styling
→ Recommended for those who want to transform their image through color and styling.
🔹 Personal Makeup
→ Recommended for those who want to experience a makeup service using colors perfectly suited to them.

[Inquiries & Reservation Changes]
🔹Email: [email protected]
🔹Yeonhui Instagram : cocory.kr 
🔹Hongdae Instagram : cocory.hongdae
🔹Seongsu Instagram : cocory_seongsu
🔹Gangnam Instagram : cocory.gangnam
🔹Myeongdong Instagram : cocory.myeongdong