Makeup Balance Design(Yeonhui Flagship Center)

1. Arrival Time
- Please arrive 10 minutes before your reservation.
- Rushing may cause skin redness, which could impact the accuracy of your analysis.
- If traveling internationally, avoid booking on your arrival day due to possible flight delays or cancellations.
- If you arrive more than 30 minutes late, it will be considered a no-show, and the deposit will not be refunded.

2. Clothing and Makeup:
- Avoid hoodies or high-collar tops that may interfere with draping. A basic round-neck t-shirt is recommended.
- Please avoid any facial treatments that might change your natural skin tone before your visit.
- Wear light and natural daily makeup for accurate analysis. (except for the Makeup Balance)
[Daily Personal Color]
- Bring a makeup pouch with no more than 10 items (lip products, eyeshadows, blushers, foundations).
[Personal Balance Design]
- If you usually wear glasses or accessories, please bring them with you.
- For full Personal Balance analysis, please wear clothing that clearly shows your natural body shape.
[Makeup Balance]
- As makeup products may transfer during the session, please avoid wearing white or high-end clothing.
- On the day of your visit, please cleanse your face with cold water and apply only light toner and lotion.
- Avoid using sheet masks or heavy skincare, as this can cause makeup to slip during the session.

3. Additional Notes for Makeup Balance
- If you have sensitive skin or allergies to makeup products, please inform us in advance before booking.
- If product use is limited, please bring your own skincare and makeup items. We will provide individual guidance in such cases.

4. Companions
- For Daily Personal Color, 1 companion is allowed.
- For all other programs, No companions are allowed during the session.
- Companions may wait at a nearby café or in the first-floor showroom.

5. Room Number:
- Check your room number at the kiosk.
- Proceed to the designated floor and room after confirmation.

6. Yeonhui Main Branch Address
- 193-3, Yeonhui-ro, Seodaemun-gu, Seoul (서울 서대문구 연희로 193-3)
- Naver Map 코코리색채연구소 본점 : https://naver.me/xYTsscm4
- Google Map : https://maps.app.goo.gl/LLsrkP9ELizD8vQM6

[Cancellation & Refund Policy Summary]
- 7 days before: Full refund, no cancellation fee
- 6 days before: No cancellation or refund
- 3 days before: No refund, but one-time rescheduling allowed
- 2 days before: No refund or rescheduling
- Same-day cancellation: No refund
- More than 30 minutes late: Considered a no-show
- No-show: No refund or rescheduling; rebooking is required

[Contact us]
Email: [email protected]
Yeonhui Instagram : cocory.kr 
Hongdae Instagram : cocory.hongdae
Seongsu Instagram : cocory_seongsu
Gangnam Instagram : cocory.gangnam

💳 Q. I'm having trouble with the payment. What should I do?
If your payment fails, please check the following:
Corporate cards may not be accepted. Please use a personal card.
When using a Korean card: set the website language to Korean.
When using a foreign card: set the website language to English, Chinese, or Japanese.
If you encounter the error [PAFW-ERR-TS21] Decline – 3DS(TS21), please contact your card issuer.
🔹 If payment continues to fail after trying the above, feel free to contact us via email or Instagram DM. We’ll be happy to assist you 😊

💰 Q. The amount I paid is different from what is shown in the details.
The amount paid through the website is a deposit for the reservation.
The remaining balance can be paid on the day of your visit via cash 💵, card 💳, or PayPal 💻.

❌ Q. How do I cancel my reservation?
You can cancel your reservation directly on the website up to 7 days before your visit.
(Log in → My Account → Bookings → Cancel)
✅ Cancellation 7 or more days in advance: full refund of deposit
✅ 6 days or less before the visit: deposit is non-refundable
↪ A one-time date change is allowed (please contact us directly to reschedule)
📌 Ex: If your visit is on August 13, you can receive a full refund if you cancel by 11:59 PM on August 6.

⏰ Q. The duration shown on my booking confirmation is different from the one on the program page.
The time shown on your booking confirmation or confirmation email is system-generated.
👉 Please refer to the specific program page for the accurate duration.

👯‍♀️ Q. Can I attend the session together with my friend?
All programs, except Personal Color, are conducted one-on-one.
However, it is possible to book the same time slot and receive sessions in separate rooms.

💄 Q. What is the difference between Makeup Balance (at Yeonhui) and Daily Makeup (at Hongdae)?
🔹 Makeup Balance: A program that analyzes your facial features, face shape, and skin type to determine the most suitable makeup style and provide a customized makeup service.
📌 Recommended if you want to:
✅Find the makeup style that best suits your face
✅Receive personalized analysis and recommendations from our experts
🎥 https://youtu.be/pgEh_3qXOl8?si=49OOyxzZN2vYeLd5

🔹 Daily Makeup: A makeup service using the best color combinations for your skin tone and personal image, based on Cocory Cube analysis.
📌 Recommended if you want to:
✅Discover the most flattering makeup colors for you
✅Try a daily makeup look with your best color palette

❓ Q. What’s the difference between the Personal Color + Personal Balance Package and the CB : ONE program?
🔹 Personal Color + Personal Balance Package (at Yeonhui): Offers detailed analysis of your skin tone and balance design, based on your facial features and body shape.
🔹 CB : ONE (at Gangnam): An extended version of Daily Personal Color that integrates your visual identity and balance image to provide a comprehensive style and color analysis.
📌 Simply put:
✅ Personal Color + Personal Balance Package = Individual programs with detailed analysis
✅ CB : ONE = Integrated analysis focusing on your unique visual identity and image balance

⏱️ Q. How can I book Makeup Balance at the same time as my friend? (at Yeonhui )
Please book one of the following slot pairs:
→ 9:30 & 10:00 / 12:00 & 12:30 / 14:30 & 15:00
In the Additional Note section, write “attending together.”
📌 Ex: If you book 9:30 and 10:00, we’ll adjust the schedule so both start at 9:30 or 10:00.

📦 Q. There are no available dates for the Full Package (at Yeonhui).
You can book the sessions separately:
🔹 Option 1: Personal Color + Personal Balance Package / Makeup Balance as a single session
🔹 Option 2: Personal Color + Makeup Balance Package / Personal Balance as a single session
The analysis process and quality are the same as the full package. Please feel free to book separately with confidence!

🧾 Q. How do I book the Personal Color + Daily Makeup Package (at Hongdae)?
Book Personal Color and Daily Makeup sessions separately.
In the Additional Note section, write “want to book as a package.”

[Contact us]
Email: [email protected]
Yeonhui Instagram : cocory.kr 
Hongdae Instagram : cocory.hongdae
Seongsu Instagram : cocory_seongsu
Gangnam Instagram : cocory.gangnam