1. 到达时间
请于预约时间前10分钟到达。
匆忙赶到可能会导致脸部泛红，影响分析准确性。
若您是国际旅客，请避免在抵韩当天预约，以防航班延误或取消。
若迟到超过30分钟，将被视为未出席（No-show），订金将不予退还。

2. 服装与妆容
请避免穿连帽衫或高领上衣，这些可能影响 draping 分析。建议穿着基本款圆领T恤。
请勿在到访前接受可能改变肤色的面部护理。
请以自然淡妆到访，以提高分析准确度（彩妆平衡项目除外）。
[日常个人色彩分析]
请携带不超过10件化妆品（口红、眼影、腮红、粉底等）。
[个人平衡设计]
若平时配戴眼镜或饰品，请一并携带。
为便于身体比例分析，请穿能清晰展现身体线条的服装。
[彩妆平衡]
彩妆测试过程中可能沾染衣物，请避免穿着白色或高价衣物。
访问当天，请用冷水洁面，仅涂抹基础化妆水和乳液。
请勿使用面膜或厚重保养品，以防妆容不服帖。

3. 关于彩妆平衡的额外注意事项
若您有敏感肌或对化妆品过敏，请务必提前告知。
若您可使用的产品有限，请携带个人护肤和彩妆用品，我们将为您提供个别建议。

4. 同行者规定
日常个人色彩分析：允许1位同行者。
其他所有项目：不允许同行者进入诊断空间。
同行者可在附近咖啡厅或一楼展厅等候。

5. 房间号确认
请于一楼Kiosk自助机上确认房间号。
确认后前往指定楼层和房间即可。

6. 延禧总店地址
首尔市西大门区延禧路193-3（서울 서대문구 연희로 193-3）
Naver 地图 코코리색채연구소 본점：https://naver.me/5mh4dOt9 
Google 地图：https://maps.app.goo.gl/LLsrkP9ELizD8vQM6 

📌 取消与退款政策说明
预约前7天取消：可全额退款，无需支付取消费用。
预约前6天内取消：不可取消，订金不予退还。
预约前3天内取消：不可退款，但可更改日期一次（请直接与我们联系）。
预约前2天内取消：不可退款且无法更改日期。
当天取消：不可退款。
迟到超过30分钟：视为无故缺席（No-show），不可退款。
无故缺席（No-show）：不可退款或更改日期，需重新预约。已视为 no‑show    无法退款或换期，需重新预约

[Contact us]
Email: cocory1@cocory.kr
Yeonhui Instagram : cocory.kr 
Hongdae Instagram : cocory.hongdae
Seongsu Instagram : cocory_seongsu
Gangnam Instagram : cocory.gangnam
Myeongdong Instagram : cocory.myeongdong

Q. I'm having trouble with the payment. What should I do?
If your payment fails, please check the following:
Corporate cards may not be accepted. Please use a personal card.
When using a Korean card: set the website language to Korean.
When using a foreign card: set the website language to English, Chinese, or Japanese.
If you encounter the error [PAFW-ERR-TS21] Decline – 3DS(TS21), please contact your card issuer.
🔹 If payment continues to fail after trying the above, feel free to contact us via email or Instagram DM. We’ll be happy to assist you 😊

Q. How do I cancel my reservation?
You can cancel your reservation directly on the website up to 7 days before your visit.
(Log in → My Account → Bookings → Cancel)
✅ Cancellation 7 or more days in advance: full refund of deposit
✅ 6 days or less before the visit: deposit is non-refundable
↪ A one-time date change is allowed (please contact us directly to reschedule)
📌 Ex: If your visit is on August 13, you can receive a full refund if you cancel by 11:59 PM on August 6.

Q. The duration shown on my booking confirmation is different from the one on the program page.
The time shown on your booking confirmation or confirmation email is system-generated.
👉 Please refer to the specific program page for the accurate duration.

 Q. What is the difference between Makeup Balance (at Yeonhui) and Daily Makeup (at Hongdae)?
🔹 Makeup Balance: A program that analyzes your facial features, face shape, and skin type to determine the most suitable makeup style and provide a customized makeup service.
📌 Recommended if you want to:
✅Find the makeup style that best suits your face
✅Receive personalized analysis and recommendations from our experts
🎥 https://youtu.be/pgEh_3qXOl8?si=49OOyxzZN2vYeLd5

🔹 Daily Makeup: A makeup service using the best color combinations for your skin tone and personal image, based on Cocory Cube analysis.
📌 Recommended if you want to:
✅Discover the most flattering makeup colors for you
✅Try a daily makeup look with your best color palette

Q. What’s the difference between the Personal Color + Personal Balance Package and the CB : ONE program?
🔹 Personal Color + Personal Balance Package (at Yeonhui): Offers detailed analysis of your skin tone and balance design, based on your facial features and body shape.
🔹 CB : ONE (at Gangnam): An extended version of Daily Personal Color that integrates your visual identity and balance image to provide a comprehensive style and color analysis.
📌 Simply put:
✅ Personal Color + Personal Balance Package = Individual programs with detailed analysis
✅ CB : ONE = Integrated analysis focusing on your unique visual identity and image balance

🧾 Q. How do I book the Personal Color + Daily Makeup Package (at Hongdae)?
Book Personal Color and Daily Makeup sessions separately.
In the Additional Note section, write “want to book as a package.”

Q. What are the differences between Personal Color, Personal Balance, and Makeup Balance?
🔹 Personal Color: This program analyzes both your internal and external elements to identify the colors that suit you best in fashion, makeup, and hair. Recommended for those who want to discover their most harmonious personal color palette.
🔹 Personal Balance: This program provides a comprehensive analysis of facial features, face shape, and body type to suggest styling directions such as clothing, jewelry, hairstyle, and eyebrow shape that best highlight your strengths. Suitable for those who want to learn which styles enhance their natural features.
🔹 Makeup Balance: This program analyzes facial features, skin type, and skin tone to find the most suitable makeup style for you. Recommended for those who want to discover a makeup style that harmonizes with their image and experience a customized makeup service.
📌 Please note: Before & After photos are not a mandatory part of the process. They may be taken for marketing purposes if needed, but these are not professional profile photos.

[Contact us]
Email: cocory1@cocory.kr
Yeonhui Instagram : cocory.kr 
Hongdae Instagram : cocory.hongdae
Seongsu Instagram : cocory_seongsu
Gangnam Instagram : cocory.gangnam
Myeongdong Instagram : cocory.myeongdong